a little frustrated
I guess you guys have heard all the insurance woes before, and here comes yet another email about insurance. Anyone struggled with Viva Health? I read on someone's profile that they had to change to BCBS to get coverage for this surgery. I asked the Viva lady if they would let me die rather than allow me to have this life-saving surgery, and she said they never pay for it, they never have, and they never will. I told her someone who has Viva told me that Viva paid for her surgery. I asked her about the appeals process. She said it is just plain an exclusion. It is rediculous that UAB's OWN insurance plan will not pay itself to save the life of one of its own employees. I've had trouble getting them to pay for other things, like diabetic supplies. They pay for them now at 100%, after I struggled with them. Argh. Looks like we'll be doing that switching thing at open enrollment in November. Has anyone tried this with Complete Health (or United Health
Care--whatever they are calling themselves now). ~Sandy